Shipping policy

Processing Time

All orders are processed within 2–5 business days.

Tracking

Once your order ships, you will receive an email with tracking information. Please allow 24 hours for tracking to update.

Shipping Delays

While we aim to meet estimated delivery times, shipping may be delayed due to postal service issues, customs, or unforeseen events. We are not responsible for delays outside our control but will assist where possible.

Lost or Damaged Items

If your order is lost in transit, contact us within 21 days of the estimated delivery date.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.
We will work with you to arrange a replacement, exchange, or refund.

International Shipping Notes

Import duties, taxes, and customs fees may apply depending on your country.

Delivery times can vary due to customs clearance.

Contact

For questions about shipping or delivery, email us at: markcassarinomedia@gmail.com